What are the clinic hours of operation?
Our clinics are open from 8:00 a.m. to 4:30 p.m. Monday through Friday for appointments and walk-in services. Please call our Care Center at (504) 568-3130 for more information.
What services and programs does MHSD offer?
MHSD offers services and programs to those in need with Mental Health, Addictive Disorders and Intellectual/Developmental Disabilities including:
- Substance use treatment
- Individual and group therapy
- Medicaid Waiver Program assistance
- Early childhood services
- Crisis Intervention
- Peer Support
- Resource Connection
For a full description of all offered services and programs, please call our Care Center at (504) 568-3130.
Does MHSD offer Walk-in services?
Yes. MHSD does offer Walk-in services during business hours 8am to 4:30pm at our five clinics located in Orleans, Plaquemines and St. Bernard Parishes. See listing on our “Contact Us” page. Walk-in to any of our clinics or contact our Care Center at (504) 568-3130 to connect to MHSD services and programs.
How do you access MHSD services and programs?
Individuals have access to person-centered care within our five clinics located in Orleans, Plaquemines and Saint Bernard Parishes as well as many community partners in our network. Contact our Care Center at 504-568-3130 or walk-in to any of our clinics to connect to MHSD services and programs.
Who is eligible for services at MHSD?
MHSD serves adults, children and families of Orleans, Plaquemines and St. Bernard Parishes. In particular, we serve residents who are uninsured or Medicaid eligible, though developmental disabilities services do not have income restrictions.
What are disability-related expenses?
MHSD can help you understand and, where eligible assist you to receive financial assistance with a range of services including but not limited to behavioral health, communication, nutrition, parent education/training, vocational/educational and personal care attendant services, etc.
What should I bring to my first appointment/walk-in visit?
You will need to bring the following with you to your first visit to our clinic:
- Valid Louisiana ID or driver’s license
- Proof of address
- Proof of income need to specify
- Social security card
- Insurance card
- Children seeking services are required to bring additional information. Please contact our Care Center at (504) 568-3130 for those items.
How do I request a medication refill?
- If the label on your medication container shows you have refills available: Call your pharmacy for refill.
- If the container shows zero refills: Your first step will be to call your pharmacy. Your pharmacy will communicate the request to us. We will communicate directly to your pharmacy saving you time on your refill.
- If we have questions regarding your refill request, we will call you at the phone number you have provided. If your phone number has changed, please notify us as soon as possible.
- There are times when your doctor will want to meet with you before renewing or continuing a medication. We will contact you if that is the case.
Does MHSD provide transportation?
Yes. MHSD provides transportation to your scheduled appointment for uninsured individuals. Call our Care Center to setup transportation.
Will I be able to see a doctor or get medication on my first visit?
- The typical first visit to an MHSD clinic starts with contact with a member of our clinical team. This may be an assessment or screening with a Licensed Clinical Social Worker, a Licensed Addictions Counselor, Peer Support Specialist or nurse.
- If psychiatric services, individual or group therapy are recommended, you will be scheduled to meet with a clinician to develop your person-centered treatment plan and future appointments.
Is MHSD part of the criminal justice system?
No. MHSD is not a part of the criminal justice system, but we do work with individuals to satisfy their court related requirements for treatment.
What should I do in a crisis?
If you are in a mental health, addiction or disability crisis, please call the Metro Crisis Response Team’s 24-hour helpline at (504) 826-2675. If you have a medical emergency, dial 911.
Will my child get medicine?
It is important to recognize and treat behavioral health needs and mental illnesses in children and adolescents early on. MHSD has partnered with LSU and Tulane Universities to offer psychological, psychiatric and supportive services. Our clinical team will complete an assessment of your child’s needs and work with the parent/legal guardian to determine the best course of treatment.
Will any child get a prescription on the first appointment?
No. Our clinical team will first complete an assessment of your child’s needs and work with the parent/legal guardian to determine the best course of treatment. MHSD recognizes the importance of treating behavioral health needs and mental illnesses in children and adolescents early on and has partnered with LSU and Tulane Universities to offer psychological, psychiatric and supportive services.
Does MHSD treat medical problems such as diabetes and high blood pressure?
MHSD believes that positive outcomes in behavioral, addiction and mental healthcare work hand-in-hand with an individual’s overall health. Our skilled team of nurses complete regular health assessments and assist with connecting individuals to the network of primary care community providers MHSD partners with including Daughters of Charity, UMC, Healthcare for the Homeless and New Orleans Health Department
Do I need Medicaid to see an MHSD doctor?
MHSD provides services to uninsured or Medicaid eligible individuals. All of our clinics are Medicaid Application Centers. If you or a member of your family is uninsured, you can walk into any MHSD clinic to apply for Medicaid.