Crisis

If you or someone you know is experiencing a crisis, call 504-568-3130 immediately. By calling, you will receive immediate access to a team of specially trained professionals who can help diffuse the situation and get immediate care for the person in crisis.

Getting Started

To receive comprehensive support for any crisis situation related to mental illness, developmental disability or alcohol, drug or gambling addiction, call 504-568-3130 any time, any day for an immediate assessment.

Supports and services

MHSD’s crisis services include the following:

  • Phone assessment. In most cases, crisis situations are resolved over the phone before they escalate.
  • Home visit. Sometimes, talking over the phone won’t resolve a crisis. In those cases, our team will go wherever the person in crisis is—any time of the day or night—and provide support in person. Home visits can occur once or several times during a period of crisis.
  • Respite care. For some in crisis, they need to spend a few days receiving around-the-clock, intensive care outside of their home environment. For those people, our team can make arrangements for them to receive respite care at a privately-run, home-like facility for up to 5 days.
  • Emergency room care. We work very hard to keep people out of the hospital, but sometimes, callers to 504-568-3130 need emergency hospitalization. When that happens, our team will work with the patient and their family and friends to arrange for transportation and treatment at a local emergency room.

What you should know about 504-568-3130

  • It is not the police. Instead, it’s a number staffed by a team of caring professionals who are specially-trained in resolving crisis situations.
  • It is available, 24 hours a day, 7 days a week, to all residents of Orleans, Plaquemines and St. Bernard Parishes.
  • It is not a hotline, but a true crisis response team that will work with you and your family until the crisis is resolved.
  • It is committed to doing everything possible to keep you in your home and community.
  • It is there for you, whether you’re in crisis yourself; know someone in crisis; or simply see someone in crisis.
  • It is free and confidential.

When to call 504-568-3130

  • You or someone you know is feeling suicidal or may have overdosed on narcotics.
  • You or someone you know is feeling overwhelmed or agitated.
  • You or someone you know is completely withdrawn or depressed.
  • You or someone you know is experiencing adverse reactions to a lapse in medication.
  • You or someone you know doesn’t know what to do.

MHSD’s crisis continuum is provided in partnership with a number of agencies, including Resources for Human Development and Gulf Coast Services.